Folio support

Folio is operated by Donald Noah Ruffin.

Contact foliostudyapp@gmail.com for help or privacy questions.

Include what you tried, what you expected, what happened, and the approximate time. If the app opens, go to Connections & privacy and choose Export diagnostics. Review the file before attaching it. The diagnostic export contains product/version information, connection status and counts; it is different from the raw coursework folder and service logs.

Do not email passwords, verification codes, API keys, raw course-data folders or screenshots containing private coursework. If the helper cannot open, describe its visible message instead of erasing your workspace.

For connection trouble, open the Folio app and choose Start / reconnect Folio. If a school or publisher session expired, sign in on that provider's own website. Saved coursework does not mean that access is still signed in.

Removing the app or extension does not erase saved coursework. Use Remove Folio in the app to stop its background service before moving the app to Trash. Erase local coursework removes the active Data folder only; settings, logs, update/recovery files, original imports, exports and separate backups can remain. Ask for guidance if you want to remove remaining copies.

We receive the email address, message and attachments you send. Support emails and attachments are retained only as long as needed to provide support. After a support issue is resolved, related emails and attachments may be retained for up to 90 days and are then deleted. If a user requests deletion sooner, Folio will honor the request within 30 days. Folio may retain only the minimum information necessary for longer if required for security, fraud prevention, legal obligations, or an active dispute. To request deletion, email foliostudyapp@gmail.com.